Wholesale Questions

Handmade soy blend fair trade candles for wholesale showing setting wicks, blending fragrance, and pouring candles

Do you have a catalog or line sheet?

All our wholesale candles can be viewed on Faire. Prices become visible once you have an account. 

Why are more designs available on your retail website?

Some of the unique candles we create are quite expensive to make, especially those in vessels handmade by artists. Offering these at wholesale prices would mean selling them below our own cost.

Early on, this was confusing for retail stores interested in carrying our candles, which is why we created a separate website for wholesale. We figured it would be easier to offer a dedicated place where you can purchase candles for resale.

How do I set up a wholesale account?

You can set up an account on Faire. If you are new to Faire, they offer great benefits such 60 day terms and free shipping specials.

Do you have a minimum order?

Yes, we have a low minimum order of $100. We are retailers ourselves and understand the challenge of carrying a lot of inventory, so we make it easy for you to try out our candles with your customers.

What are the payment options?

You can pay by credit card at time of purchase, which gives you the built-in terms of your card. 

Do you offer private label candles?

Yes, and we would love to make candles with your store name and branding! We can easily customize our glass candles with your logo, colors and messaging on the labels. Or we can create a completely unique design just for you, including packaging. Pretty cool!

For more information, check out our Private Label page and give us a call at (413) 203-5444.

What is your turnaround time?

All our candles are handpoured, the majority to order. Throughout most of the year, we can ship your order within 3-5 days depending on your selection and our inventory situation. In the fall when it's especially busy, we may take a few more days. If you have a store event or customer in dire need, let us know and we'll do our best.

We ship by UPS Ground or USPS unless otherwise specified. Transit time to East Coast destinations is typically 2-3 days, Midwest 3-5 days, West Coast 5-7 days, and Alaska, Hawaii and Canada 7-9 days. Larger orders go by UPS Freight or your choice of carrier, and international orders are sent by best option available.

What do I do if my order is wrong or arrives damaged?

We don't use a 3rd party fulfillment service... we pack every candle ourselves to ensure accuracy and prevent damages, so it's rare there is a problem. That said, we do make mistakes sometimes. If something isn't right, just give us a call and we'll fix it right away.


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