Wholesale Questions

Handmade soy blend fair trade candles for wholesale showing setting wicks, blending fragrance, and pouring candles

Do you have a catalog or line sheet?

All our available candles can be viewed online through this dedicated wholesale website. Prices become visible when you request an account. For questions about designs you've ordered in the past that we may be able to make for you, or private label, please send an email or give us a call - we'd love to connect with you!

Why are more designs available on your retail website?

Some of the unique candles we create are quite expensive to make, especially those in vessels handmade by artists. Offering these at wholesale prices would mean selling them below our own cost.

Early on, this was confusing for retail stores interested in carrying our candles, which is why we created a separate website for wholesale. We figured it would be easier to offer a dedicated place where you can purchase candles for resale.

How do I set up a wholesale account?

You can apply here... simply provide the information requested, and we'll send you an invitation.

Do you have a minimum order?

Nope! Not for your opening order or anytime thereafter. Order as little or much as you'd like. We are retailers ourselves and understand the challenge of carrying a lot of inventory, so we make it easy for you to try out our candles with your customers. You can even purchase just one!

What are the payment options?

You can pay by credit card at time of purchase, which gives you the built-in terms of your card, or select Net 15 days and we'll include your invoice with your order - payable by check (mailed to us), credit card or PayPal (give a call). Most customers who choose Net 15 terms ask us to keep their credit card on file and charge it on the invoice due date.

Do you have a quick way to places re-orders?

Yes, we've listened and added this feature. Simply select this Easy Order Form in the top or bottom menu.

Do you offer private label candles?

Yes, and we would love to make candles with your store name and branding! We can easily customize our travel tin and glass candles with your logo, colors and messaging on the labels. Or we can create a completely unique design just for you, including packaging. We can even pour candles in vessels that you already have in your store as long as they are seamless and safe for use as candles. Pretty cool!

Over the past few years we've created truly unique candles in vessels ranging from stone and concrete to enamel, all kinds of glass and ceramic, soapstone, embossed tins and even hand-carved coconut shells.

Best of all, we have a low minimum opening order of 100 candles (which can be in multiple fragrances) and an affordable one-time custom design and printing fee of $95. There are no minimums or fees for re-orders of the same design.

For more information, check out our Private Label page and  give us a call at (413) 203-5444.

What is your turnaround time?

All our candles are handpoured, the majority to order. Throughout most of the year, we can ship your order within 3-5 days depending on your selection and our inventory situation. In the fall when it's especially busy, we may take a few more days. If you have a store event or customer in dire need, let us know and we'll do our best.

We ship by UPS Ground or USPS unless otherwise specified. Transit time to East Coast destinations is typically 2-3 days, Midwest 3-5 days, West Coast 5-7 days, and Alaska, Hawaii and Canada 7-9 days. Larger orders go by UPS Freight or your choice of carrier, and international orders are sent by best option available.

What do I do if my order is wrong or arrives damaged?

We don't use a 3rd party fulfillment service... we pack every candle ourselves to ensure accuracy and prevent damages, so it's rare there is a problem. That said, we do make mistakes sometimes. If something isn't right, just give us a call and we'll fix it right away.

 

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