Orders are generally shipped by UPS unless requested otherwise. All our shipments are carefully packed for you at our studio in Easthampton, Massachusetts. We make every effort to avoid damages, but if they do occur please contact us by phone or email for replacement.
Payment of any duty, VAT, customs, tax and/or similar fees levied on orders placed outside of the United States are the responsibility of the end recipient.
We make most candles to order, so please be patient with us! Typically you can expect delivery within 4-10 business days, unless you are otherwise notified. Express shipping is available - please contact us.
If you need to return your order for any reason, please give us a call.
Please email us at firstname.lastname@example.org or call (413) 727-3078. We'll be happy to help you with any questions you may have. Thank you!